Interactive Intelligence to Focus on its new Cloud Solutions
2016-10-06
Shaheen Haque, the Territory Manager for Middle East and Turkey at Interactive Intelligence, speaks about his company’s plans for GITEX Technology Week 2016Read More…
Social routing in contact centres
2015-04-19
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence, discusses the changing role of the “customer” in customer service.Read More…
The Changing Role of the ‘Customer’ in Customer Service
2015-02-04
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence discusses the evolving role of customers in the whole customer service experienceRead More…
Contact centres in Middle East can boost customer service through new kind of customer engagement
2013-11-04
The rise of smart devices in the Middle East and a focus on customer loyalty has created the proverbial “perfect storm”Read More…
Interactive Intelligence signs Malaz for Saudi Arabia
2011-09-07
Leading unified IP business communications solutions provider Interactive Intelligence recently announced the appointment of Saudi Arabia based leading System Integrator Malaz Technology as its authorised reseller for the kingdom. The new tie-up will allow Malaz Technology to offer Interactive Intelligence solutions for contact center automation, enterprise IP telephony, and business process automation and also provide consulting, implementation, support, and customised development.Read More…
Interactive Intelligence brings EMW onboard
2011-04-23
Interactive Intelligence, a global provider of unified IP business communications solutions signed up an reseller agreement with EMW Middle East, a provider of converged information and communications technology solutions.
Now, EMW will be able to offer solutions for contact center automation, enterprise IP telephony, and business process automation from Interactive Intelligence across the Middle East the. EMW will provide consulting, implementation, support, and custom development for the Interactive Intelligence solutions.Read More…
Abdul Nasser Bangcola face for Interactive Intelligence in KSA
2010-09-15
Interactive Intelligence a unified IP business communications solutions provider expanded its business in the Middle East by appointmenting Abdul Nasser Bangcola as the Country Manager for Saudi Arabia. Abdul Nasser brings a formidable background in services, channel account management, sales and technical expertise to his new position. As country head for KSA, he will be responsible for executing sales and marketing strategies, business development and developing channel development strategies along with building strong customer relationships.